Refund policy
At Gaeul, we take pride in offering carefully curated Korean beauty products. Due to the nature of our products, please review our return policy below.
Returns
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To initiate a return, please contact us at: support@gaeul.store
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The item must be in the same condition as received
- Proof of purchase is required
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
- Opened or used products
- Skincare, makeup, haircare, or body products that have been opened
- Beauty devices that have been opened or used
- Items marked as final sale
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@gaeul.store with photos and details.
We will evaluate the issue and offer an appropriate solution, which may include:
- Replacement
- Refund
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original item (if eligible) and place a new order.
Contact
For any return-related questions, please contact us at: support@gaeul.store